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Production Queue Dates, Delivery Dates & How It All Works – IMPORTANT PLEASE READ!

UPDATED: 12th April 2021



As many of you are aware, there is a European shortage of ACQ timber used in the production of Garden Timber Company ponds due to restrictions caused by lockdowns (national and within Europe). This means that production of the ponds is nowhere near as fast as it used to be. Resulting in production dates and queues within those given dates. We do have stock, but ponds are selling fast, so if you see a pond you like in stock and don’t want to wait, order it right away. Otherwise, order your pond as a pre-order and secure delivery for the dates below.

Current dates as of the time of writing are:

Date Ordered W/C       Delivery W/C from Manufacturer (GTC)

15th Feb 2021                       12th April 2021
22nd Feb 2021                      19th April 2021
1st March 2021                     26th April 2021
6th March 2021                     3rd May 2021
13th March 2021.                  10th May 2021
19th March 2021.                  17th May 2021
29th March 2021.                  24th May 2021
4th April 2021.                        1st June 2021
11th April 2021                       7th June 2021
16th April 2021                       14th June 2021

Future dates not listed above are likely to be within the similar time frames, between 6-8 week from order date. 

It is important to note the queue is with the Garden Timber Company and not us. We, like many retailers, place the order with the Garden Timber Company, who will then place your order with the other orders from other retailers in that queue. Unfortunately, we are not shown or are told where our orders are in their queuing system, only the delivery week. 

Shropshire Raised Ponds has a great relationship with the Garden Timber Company (GTC) and as a result, it has been known for us to have our orders shipped sooner, due to the quantities we order from GTC. 

We hope that this clears up some of the confusion, some of our customers have had regarding the production queues. Certainly we wish things were different and they used to be. We are very grateful to the understanding and patience most of our customers have shown us, especially given that we are a small business and with the restrictions and shortages, we are all doing our best to be competitive, offer a good service and provide you with the pond of your dreams.

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Pond Delivery July/August

There continues to be sporadic supply of ACQ timber for use in the production of the ponds with the Garden Timber Company. Current estimates on delivery on orders received in mid-June onwards are July with some slipping into August. The Garden Timber Company are working around the clock to build the ponds and to secure further supply of the timber used. All retailers of these and similar ponds will be facing the same issue.

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Stop Wasting Money On Dechlorination Solution – Koi Pond

Everyone knows that keeps any kind of fish, be it marine, freshwater, tropical, pond, or otherwise, know that chlorine in our tap water is a killer. Most in the hobby will spend inordinate sums of money of overly priced dechlorination solution, and nearly all the time, dose it incorrectly. 

First of the good news. After reading this article you will save a fortune in dechlorination solution as well as learn how to dose your pond correctly. As well as, finding a permanent solution that will remove the need for a solution all together.

What Is Dechlorination Solution?

Quite simply, it is Sodium Triosulphate. Which is a safe, easy to use, impossible to overdose chemical, cheap and widely used.  Crystallised Sodium Thiosulphate is very cheap, a kilo will probably cost you as much as a tiny bottle of normal dechlorination solution, but the kilo of Sodium Thiosulphate will last you 100 times longer if not more. Have you ever thought why they don’t put the ingredients on the label of these solutions? Simply because this is the only ingredient. There are many guides on how to use this chemical check out this one: How to Make Your Own Dechlorination Solution

You Are Dosing Wrong!

Many pond keepers are dosing dechlorination solution incorrectly. Mistakingly dosing for the water they are replacing, which is wrong. You should always dose for the entire volume of your pond, no matter how little water you are topping off with. Which makes the above method, even more of a reason to ditch the shop-bought varieties and make your own.

Need A Large Volume & Quicker Solution?

The above method works great and it’s always important to have that in your arsenal. Yet, there is another, more mechanical method, that simply means connecting a large chlorine filter and flow meter to your pond, when you want to make large water changes. For large water changes, I would recommend one of these: High Capacity Chlorine Filter and attach a flow meter to the end of it: Flow Meter – the above is exactly what I do and use and will save you money.


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No More Water Changes – Koi Pond

Part of keeping Koi fish happy and healthy is of course water management. Making sure the water is as clean and safe as possible. There are various recommendations as to how often and how much water you should change each week. 10% per week, seems to be about the going average. For small ponds that may not be too much of a problem, for larger Koi ponds that can be somewhat of a headache. To that end, I use the following method:

Constant Water Change

Reverse Osmosis Filter

Using a three-stage reverse osmosis water filter, feeding into the pond at a constant rate, allows for a constant exchange of water. These can be hooked up pretty much anywhere and the small-diameter hose, can run very long lengths, in fact, it can be easily buried or hidden. These can be purchased easily online. 

Self Priming Siphon

Now, of course, having the pond constantly fill up with water means that it will overflow. To that end, it’s very easy to build a self-priming siphon, that will keep the water at a constant level. They are easy to build and plenty of video guides on YouTube will show you how.

By using the above method in my own raised wooden Koi pond, enables me a good degree of freedom. There are of course times when I do need a larger water change. I’ve written an article about dechlorination solution and how to save money on large water changes. Take a look at it here: how to make your own dechlorination solution for your Koi pond


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Pre-Order Production Begins 6th July 2020

Finally we have something solid with regards dates and time frames. The Garden Timber Company have just updated their trade website and for all the ponds they manufacture, they have this information:

As you can see, the date when production is due to start is the 6th of July 2020. Those that have pre-ordered ponds, will be the first in line for this initial production run.

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Lead Time Update

Our pond supplier, The Garden Timber Company are continuing to have issues with gaining a reliable supply of the timber used in the production of their ponds. Some ponds are available with relatively short lead times of 10 days, but unfortunately, some are not available now till mid/late June. This is a fluctuating issue. For example, we were told that pond supply on all ponds would be late June/July, then they received a supply of timber and were able to produce ponds. Now that supply is diminishing. 

The best advice we can give is that you place a pre-order for the pond, through the website. We will keep you updated as to its progress, but with a view of receiving the pond in late June.

We understand that this flip-flopping on availability is annoying and believe me, it is causing us a great many headaches for us. Needless to say, those that place pre-orders are booked in with the manufacturer, and the GTC will produce ponds for those that pre-ordered first.

Thanks for your patience and understanding.


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Delivery / Lead Time Updates

Finally, we have some good news. The manufacturer of our ponds, the Garden Timber Company – Pastica Limited, are now producing ponds once again, after securing more supply of the hardwood used. 

Lead times are now reaching normality thankfully. With lead times ranging from 7 to 10 days, most ponds are going out pretty quickly. The courier will call you to arrange delivery once your pond has finished production.

I want to personally thank all our loyal customers old and new for their patience. 

Stay safe.


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Ponds Ordered in May Shipped in June

Due to the current shortage of hardwood timber, the manufacturer, The Garden Timber Company will be producing ponds that are ordered in May in production in June, when new supply comes through. 

All orders taken are on a first come first serve basis. Therefore, if you wish to secure your pond for this season, order today. 

Needless to say, we will keep you updated and we do expect the supply of timber to improve dramatically and new supplies will likely come in sooner.

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European Hard Wood Shortage – New Stock May/June [Update]

Unfortunately, there is currently a shortage of the hardwood used in the production of our ponds. The Garden Timber Company (Plastica Ltd) who manufactures the ponds, has informed us that new timber is due in May/June and ponds that will be available for production will begin throughout May/June as the supply of timber returns to normal. Ponds will be produced in date order by the Garden Timber Company.


All retailers selling The Garden Timber Company Ponds and in many cases, any wooden pond will be affected by this issue.

Equipment, filter media, Koi food, and other supplies are not affected.

The reason for the lack of hardwood is because of the lockdown measures put in place throughout the UK and Europe. Supplies have started to dry up and new timber will only start to come through as the lockdowns begin to ease, which is what we are seeing in Europe and eventually the UK.

The other reason why there is a shortage, is quite simply, with people being stuck at home, it has meant more and more people wanting to build a pond. It is great to see more people join this amazing, challenging, and beautiful hobby. 

I want to thank you all for your patience, your understanding, and your patronage.  

Stay safe.